Troubleshooting guides

  • Request Closed Captions plus icon minus icon
    • We are in the process of making all our films fully accessible to all viewers. As we add closed captioning for more and more of our titles, we are happy to prioritize films with an immediate demand... See more
  • What Can I Do If I Cannot See Captions or Subtitles? plus icon minus icon
    • Many of our films have closed captions available, which will automatically be available when the film starts to play. When you move your mouse over the video, you will notice a small CC icon on the... See more
  • Test My IP Page plus icon minus icon
    • If streaming is still not working for you, please use the following link  https://www.filmplatform.net/your-ip/ And send a full-page screenshot including the URL bar to support@filmplatform.net. See more
  • Film is not playing plus icon minus icon
    •   Try the film page from a different browser. Sometimes changing the browser can solve a streaming issue. Clear the cache of your browser: - Please see this link for instructions on clearing your c... See more